Resolve printing issues in QuickBooks

Learn how to fix printing error in QuickBooks.

If you have trouble in printing from QuickBooks desktop, then this can be occurred by a variety of reasons. Here are some troubleshoot to the most common error.

There is different type of printer and many of the troubleshooting steps below require you to have knowledge of your particular printer’s setup. If you are not sure of how to use this error solution, contact your IT person or the printer manufacturer’s tech support directly.

Before troubleshooting

Check the following before you start error fixing.

  • Make sure you are using latest release of QuickBooks.
  • Your computer is connected to the printer and as well as that the printer software is installed.
  • For specific printing error, you may search the QuickBooks Support site for the exact error.

Step 1: Check your printer

To know if your printer can print outside of QuickBooks, use Notepad.

  1. Select Start and browse to Notepad.
  2. Enter some text and select File, then Print.
  3. Select the correct printer and choose Print.

Step 2: If Step 1 didn’t work, try this method

If that print test didn’t work, follow these steps. If it did work, go directly to Step 3.

  1. Turn off the printer, restart your computer, and then turn the printer.
  2. Make sure the paper is loaded correctly in the tray of printer.
  3. Go to the Windows Start button, browse to the Control Panel, and double-click on Printers and Faxes.
  4. If the printer is Offline, right-click on the printer and select Use Printer Online.
  5. Double-click the printer and if there are print jobs displayed in the queue, choose Printer, then Cancel All Documents.
  6. Close the window and right-click on the printer, select Properties, and choose Print Test Page.

Still not working? Try this…

  1. Make sure that you have the latest printer drivers for your printer. Go to the manufacturer’s web site to download and install the most current drivers.
  2. Ensure that there are no error lights displayed on the printer itself.
  3. Refer to the printer manufacturer’s documentation for any of the following:
    1. The printer displays error indications.
    1. The printer will not print the test page.
    1. The printer doesn’t print from Notepad.

Step 3: If that did work, do this…

Use the QuickBooks Tool Hub

If you can print in Notepad, use the Print & PDF Repair Tool from the QuickBooks Tool Hub. This fixes most of the common printing issues.

Once it’s done, then again try to print.

Rename the file

If the tool doesn’t work you can manually rename the QBPrint.QBP file.

  1. Locate the QBPrint.qbp.
  2. Windows 10, 8.1, and 8: C:\ProgramData\Intuit\QuickBooks 20xx
    (20xx represents the version of your QuickBooks.)
  3. Server 2008 and Server 2012: C:\Program Data\Intuit\QuickBooks YEAR and C:\Users\**remote user**\AppData\Roaming\Intuit\ YEAR VERSION\TSPrinterSettings
    Note: Terminal Service users report finding duplicate copies of the Qbprint.qbp file with the stored client data files; double-check all folders for odd instances.

Tip: You might need to Display hidden files and folders or search for files using Windows to find these files in Windows.

  1. Right-click the QBprint.qbp file for your QuickBooks version and select Rename.
  2. Add the word old to the file name (i.e. QBPrint.qbp.old)
  3. Open QuickBooks Desktop.
  4. From the File menu, select Printer Setup.
  5. Select any transaction in the Form Name list and select OK. This will create a new QBprint.qbp file.
    Note: You don’t have to do this for every transaction.
  6. Try to open and print any transaction.

Step 4: If none of the above works verify the printer is the correct one

Still not printing? Verify that the printer is the correct one.

  1. In QuickBooks, go to the File menu and select Printer Setup.
  2. Choose the form you want to print.
  3. Does the printer name match the exact name of the printer you are trying to use? If not, you’ll need to correct the setup within your computer’s Printer Setup first.
  4. Select Help in this area for more detailed instructions on these settings.

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